Privacy Policy

1. Who we are

Data Controller: Ridgeway Roofing & Repairs

• Unit 12, Bridgeview Business Park, 1 Bridge Street, Dublin 8, D08 W2F3, Ireland
• 01 691 2345
• hello@ridgewayroofing.ie

2. What data we collect

We may collect and process the following categories of personal data:

• Contact details: name, email address, phone number.
• Location details you provide: town, Dublin postcode or general area.
• Enquiry details: description of the roofing issue, roof type, urgency and preferred contact time.
• Basic technical data: essential cookies to remember your cookie choice, and standard web logs such as IP address and user agent when the site is requested.

3. How we use your data and our legal bases

We use your personal data for the following purposes:

• To respond to enquiries and provide quotes or survey scheduling (GDPR Article 6(1)(b) contract steps, and 6(1)(f) legitimate interests).
• To provide customer service and maintain records of work requests (Article 6(1)(f) legitimate interests).
• To comply with legal obligations (Article 6(1)(c)), for example tax and accounting requirements where applicable.
• To store cookie preferences and operate the website (Article 6(1)(f) legitimate interests; and ePrivacy rules for essential cookies).

We do not sell personal data and we do not use sensitive categories of data for our services.

4. Cookies

Our website uses a cookie preference mechanism. Essential storage is used to remember your choice so the cookie notice does not keep reappearing. Optional cookies may be offered to improve performance and experience; if we introduce optional analytics in the future, we will present clear choices and honour your preference.

You can change your cookie preference by clearing your browser storage for this site.

5. How we share data

We may share personal data with trusted service providers where necessary to operate our business, such as email hosting or IT services. These providers act as processors under GDPR and are required to protect data and only process it under instructions.

We may also share information if required by law, to protect our rights, or to prevent fraud or safety risks.

6. International transfers

Where a service provider processes data outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, where applicable.

7. Data retention

We retain personal data only as long as needed for the purpose it was collected, including responding to enquiries, providing quotes, managing customer work, and meeting legal obligations. Enquiry messages are typically retained for up to 24 months unless a longer retention is needed for a customer relationship or legal requirements.

8. Your rights

Under GDPR you may have the right to request access, rectification, erasure, restriction, data portability, and to object to certain processing. You can exercise your rights by contacting us at hello@ridgewayroofing.ie.

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC). For more information, visit the DPC website.

9. Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure, but we work to minimise risk by limiting access and using reputable service providers.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated date.

Last updated: 15 January 2026